Need some help with myUKdate? Choose one of the main topics below for answers to the most frequently asked questions:
Your Profile
How do I create a profile?
Your profile is made up of a number of different sections. We
hope that you will spend a little time and fill in as much as possible. Try to
provide an overview of who you are, your lifestyle, and what you are looking
for in a relationship. Why wait? Create your profile today!
How do I update my profile?
To update your profile, simply enter the site by going to my profile and pick the area you would like to update. You can see how
your profile is presented to other people, from this page too.
How do I change gender?
To update your profile, simply enter the site by going to my profile and pick the area you would like to update. You can see how
your profile is presented to other people, from this page too.
How do I upload a picture?
If you registered the profile with the wrong membership type, please contact us with the request to let us alter it for you. Find 'Contact us' link at the bottom of the page, follow to the option "How do I amend my profile information?", pick "Gender" and finally choose the correct gender type from the drop down menu.
To upload your photo using your mobile phone please follow these simple procedures:
1. Update your profile to include your mobile phone number. You can do this by going to My Account | general and then enter your
mobile number in the relevant box and chose update.
2. Take a photo with your phone or locate one you have already taken.
3. Send the photo and add the text 'MUKD' via MMS to 0781 461 2498 using the same phone you have registered with us.
4. Your photo will then be applied to your profile.
Can I put up pictures that only my friends can
see?
You can post up to four pictures with myUKdate. The first one
cannot be flagged for friends only.
Pictures 2 to 4 can be flagged for friends only so that you can
choose who views them. You need to upload your picture first, then select "for
friends only" so that the words "for friends only" appear under the heading for
that picture.
How do I remove my pictures?
If for some reason you want to remove your pictures simply
replace them with a suitable alternative.
If you delete your profile, or suspend your account, your
pictures will be automatically removed.
How do I change my pictures?
You can change your pictures at any time by simply uploading
new ones.
Once you have updated new pictures please make sure you clear
your computer's cache. Otherwise, you may find that your old photographs are
displayed...even though the rest of my UK date members are seeing the new
pictures you have loaded. This can be done in IE from the Tools -> Internet
Options -> Delete Temporary Files.
It normally takes about a day to process your pictures. We will
mail you to let you know that we have received them and then again once they
are loaded.
What if I do not have a digital image?
Not everyone has a scanner or digital camera, so if this is
you, and you do not have a digital image, you can post us a picture. We will
scan it in and upload it for you. Send your pictures to:
Easy Date Ltd (MUKD)
23 Manor Place
Edinburgh
EH3 7DX
Make sure you put your screen name on them, and if you send more than one,
add which position you want to show them in (ie:1 - 4). If you want them back,
please enclose a stamped addressed envelope.
Return to top
Activity
What is activity?
In the activity section, you can see who has been checking out
your details. You might want to mail them back if you like the look of them.
You can also see who has tried to flirt with you, perhaps while you were away
from your computer.
A red asterisk indicates the last activity between you and the
other person.
Return to top
Finding People
What is the difference between search and advanced search?
Search provides a list of members profiles based on the
criteria you select. All members can access basic search - and get a quick list
of people who exactly match the criteria they are looking for. Advanced search
allows you to fine-tune your requirements you can change the settings at
anytime and get an instant list of people on my UK date. Your advanced search
settings are stored, so once you have found selection criteria that work for
you, it is possible to use those criteria each time you come back to myUKdate.
Why do I get no results when I use advanced search?
Advanced search is based on what people enter into their own
profiles. So, if you select a lot of criteria, you will only get results from
people who have filled in all that information.
For example, if you put a height range in, only people who fall
within that height range will be shown...if someone hasn't filled in the box to
show how tall they are, they will not be included.
So...you may need to leave some sections completely blank...if
something is not important to you, don't tick any boxes in that section at all
- that way you will get people who simply haven't filled in that part of their
profile yet.
You can change the settings as much as you want. The best way
to set up the right criteria for you is to start by only including the things
that are absolutely essential...then add "nice to haves" until you get a list
of members that is about right for you!
How can I find members who live near me?
Make sure you have filled in your own postcode on the basic
profile screen. This is never displayed to any members, but is used to "power"
our location tool. If you are worried about confidentiality, just put in the
outbound part of your postcode (e.g. SW6 or PE33)
Then in search plus you will be able to look for other people
who live within 10, 25, 50 or a hundred miles of you.
Remember, if they haven't put in their own postcode, we can't
tell where they live so you won’t be able to find them!
How can I find members who have joined recently and/or have
visited the site recently
You can select people who have joined recently using the
appropriate button on the site. Whatever search you use, the results will be
returned to you in the order of "people who most recently visited the site".
Why do I see both men and women when I search to see who is
online?
Unlike other dating sites, we recognise that many of our
members like to chat to other members of the same sex.
You can carry out an online search using search and selecting
only members who are online to restrict the listing to members of the opposite
sex if you prefer.
Return to top
Mail
How do I send mail to someone?
Our mail service is completely confidential and discrete. You
simply click on the "mail" link from search or from the profile of the person
you want to contact and then write and send!
Once you have sent a mail, a copy will be put in your "sent
mail" folder, so that you can see who you have written to.
I have sent mail and not had a reply - why not?
We cannot control whether another member writes back to you or
not. We do hope that all our members are polite enough to say "thanks but no
thanks" if they are not interested.
Can I send attachments?
No, we do not allow attachments
Can I send mail to an external email address?
No, you can only send mail to other members of myUKdate, using
their screen name. If you try to send mail to an external email address it will
simply disappear!
Return to top
Flirting
What is flirting?
Flirting is one of the easiest ways to get to know anyone else
who is online. Simply click on the "flirting" link from search or from their
profile and you can send them an instant message.
Why don't my "flirts" arrive immediately?
We recognise that it is important to allow the person you are
trying to chat with enough time to finish what they are doing. So, depending on
what they are already doing, your flirt message might take a little longer to
arrive. A good example is a new member completing their profile. If you spot
someone new, we do encourage you to chat with them...but remember they might be
trying to think about what to put into their profile...so, we allow a little
longer before a flirt is delivered.
What is the "tinkerbell" noise?
There is a sound alert for a flirt. You can switch it off using
your computer's own sound settings.
How can I see who is flirting with me?
You can look at the profile of anyone who is flirting with you
by clicking on the "eye" to browse their profile.
How can I stop someone flirting with me?
If you do not want to chat to an individual for any reason, you
can block that person for as long as you want. You will then be invisible to
them. To block someone, simply go to their profile and click on the block
button.
To check who you have blocked go to "My Profile" and "Blocked".
You can see a list of who is blocked and can "unblock" them.
Return to top
Account Status
How do I pay for membership?
Just click Payments to go to the payment page. This will show you what services we have on offer,
and any special offers available.
We use Datacash to provide a secure payment process and accept
all credit and debit cards. We do not hold any card
details on our servers, which ensures maximum safety for your
details. You can also pay by cheque or postal order. The address to send these
to can be found from the payments page.
What happens after I pay?
Once you have paid, your account is immediately activated, and
your period of subscription starts (for cheque or postal order payments this is
usually on the next working day). If paying by Datacash, you will receive an
email notifying you of your payment, and whether it is a repeat bill
subscription. This acts as your payment receipt and the reference on it should
be used if you need to contact us for any reason.
Your ability to have full access to the site is confirmation from us that we
have actioned your payment.
How do I renew my membership?
When your membership is due for renewal, you will automatically
be directed to our payment pages, unless you are on a repeat
billing payment. Click my
accountto be redirected to the My Account section within 'My Profile'.
Repeat billed products will be automatically charged at the end of every period
(30 or 90 days) until you cancel them from the my account page. You can cancel your repeat billing at any time up
to 5 days before the next billing period, and your Gold member access will only
expire at the end of the paid for period, not before.
We use Datacash to provide a secure payment process and accept
all credit and debit cards. We do not hold any card
details on our servers, which ensures maximum safety for your
details.
You can also pay by cheque or postal order. Further information
is available from the payment screen.
How do I see how long my membership has to run?
In the my
account section, under 'My Profile' you can view your current status
and when your membership expires
How do I cancel repeat billing?
You can cancel your repeat billing by accessing the my account section, under 'My membership' and following the instructions regarding 'Account Suspension'
How can I remove my Standard profile?
To have your Standard profile removed results in NO further
email communication from EasyDate Ltd or MUKD members and your
profile will no longer be visible on the website to other MUKD
members.
To remove your profile access my account under 'My membership' and follow the instructions regarding 'Account Suspension'
OR
You can send an email to Customer Services by using our Contact Us
If you want to remove your profile you will need to cancel any
repeat billing first. Please refer to 'How do I cancel repeat billing?'
Can I control the mail that myUKdate sends to me?
Yes. You can select the mails that you receivce form myUKdate
from within the my
account section, under 'My Profile'.
How do I change my email address?
Under our terms and conditions, you must provide us with a
valid email address to use myUKdate. You can change this yourself instantly -
click Change Email to go to My Account.
Return to top
Forgotten your Password?
If you have forgotten your password go to www.myukdate.com and select the 'Forgotten Password?' link below the section where you would normally enter your password. Then enter your Screenname and select 'Send Password Now'. You will then get your password resent to the email account registered to your profile.
Return to top
|
