Need some help with myUKdate? Choose one of the main topics below for answers to the most frequently asked questions:

10 Top Questions

• How do I renew my Membership?
• What is the difference between Standard and Full Memberships?
• What do I do if I forgot my Password or Screenname?
• How can I be more successful in Online Dating?
• How can I pay for Membership?
• How long does it take to have my Profile/Photo(s) approved?
• How do I permanently remove my Account?
• How do I cancel my Membership?
• What is a scammer and how do I protect myself from them?
• How can I contact your Customer Service Department?



General Information

• Is MyUKDate really Free?
• What is the difference between Standard and Full Memberships?
• I just signed up and have not received my Password yet, what do I do?
• How do I contact your Customer Service Department?



Billing Information

• How do I cancel my Membership?
• Where can I view my "Billing History" and how long my Membership has to run?
• I have a question about my Membership.
• How can I pay for Membership?
• What are the prices and subscription plans you offer?
• Why was my credit card denied?
• What happens after I pay?
• How do I renew my Membership?



My Account

• What do I do if I forgot my Password or Screenname?
• Can I change my Screenname?
• How do I change my Password?
• How do I change my Email address?
• What if it says my Password is incorrect?
• Can I control the mail that MyUKDate sends to me?
• How do I permanently remove my Account?



My Profile

• How do I create a Profile?
• How do I update my Profile?
• How can I be more successful in Online Dating?
• Why was my Profile blocked?
• How do I upload my Photos?
• Can I put up Photos that only my friends can see?
• How do I remove my Photos?
• How do I change my Photos?
• Why was my Photo(s) denied?
• How long does it take to have my Profile/Photo(s) approved?
• Does your account have the wrong Sex status?
• How can I update my Location?
• How do I change gender?



Activity

• What is Activity?
• What is Chat?
• Why don't my chat messages arrive immediately?
• How can I see who is chatting with me?
• How can I stop someone chatting with me?
• What is "Video chat"?
• How do I send Mail to someone?
• I have sent mail and not had any reply.
• Can I send attachments?
• Can I send mail to an external Email address?
• Why do I get no results when I use search?
• How can I find members who live near me?
• What is the "tinkerbell" noise?



Features

• How can I upload and change "My videos"?
• What is the "Personal rating"?
• How can I post my Comments?



Scammers

• What is a scammer and how do I protect myself from them?